Privacy Policy

We collect only what we need to provide our services:

• Contact details you give us: name, email, phone, service address and company name when you request a quote, book a visit, open an account or write to us.
• Account information: if you sign in with Google, we receive your name, email address and profile picture from Google. We do not receive your Google password.
• Service records: estimates, invoices, work orders, photos of installations, signatures, equipment serial numbers and warranty details related to the work we do for you.
• Payment information: payments are processed by Stripe. We receive the card brand, last four digits and payment status. Full card numbers never touch our servers.
• Documents you upload to the platform (for example floor plans or contracts), stored encrypted with Cloudflare R2.
• Technical data: IP address, browser or device type, pages visited and error logs, used to keep the services secure and working.

• To deliver, schedule and support the services you hire from us.
• To prepare estimates, invoices and receipts, and to process payments.
• To manage warranties, service history and the PROSS Circle loyalty program.
• To answer your messages and send service-related notifications by email or, if you opted in, by text message (SMS): appointment reminders, invoice notices, receipts, portal access. We never send marketing by SMS. Message frequency varies with your service; message and data rates may apply. Reply STOP to stop receiving texts and HELP for help.
• To protect our systems from fraud and abuse and to comply with the law.

We do not sell your personal information and we do not use it for third-party advertising.

We share information only with providers that help us run the service, and only what they need:

• Stripe (payments), Google (sign-in), Cloudflare (hosting, storage and security), Railway (application hosting), our email provider for transactional messages, and mapping/scheduling tools used to route visits.
• Equipment manufacturers, only when needed to register a warranty on your behalf.
• Authorities, when required by law or to protect our rights.

These providers are contractually bound to protect your data and may not use it for their own purposes.

Mobile information and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes. Your phone number and your text-messaging opt-in are used only to send you the service messages described above.

We use strictly necessary cookies to keep you signed in and to remember your language preference. Our website may use privacy-respecting analytics that do not identify you personally. We do not use advertising cookies.

Service and billing records are kept for as long as your account is active and afterwards for the period required by tax and accounting law (generally seven years). Support conversations are kept for up to two years. You may ask us to delete your account at any time; we will remove what we are not legally required to keep.

All traffic is encrypted in transit (HTTPS). Data is stored with encryption at rest, access is restricted to authorized personnel and we keep daily backups. No system is perfectly secure; if we ever discover a breach affecting your data we will notify you as required by Florida law.

You can ask us to see, correct, export or delete the personal information we hold about you, and you can withdraw consent to non-essential communications at any time. Write to admin@prosolutionsservices.com and we will respond within 30 days.

Our services are for businesses and adults. We do not knowingly collect information from anyone under 18.

The PROSS Field app is used by our technicians and by PROSS to manage visits. It may request access to the camera (to photograph installations), location (to route visits) and Bluetooth (to connect a card reader). Each permission is optional and requested only when the feature is used.

We may update this policy as our services evolve. The date at the top shows the latest version; material changes will be announced on the platform or by email.